Frequently Asked Question
My Jewel Plan enhances our purchasing power with Special Benefits (you pay for 11 months and we pay for the 12th) on successful completion. It adds more happiness to our special occasions. So should be planned for ourselves or our loved one.
. You can start it directly by visiting at https://jeweln.me/login.php
ii. Or It can be started by fixing a meeting (in-person) with our executive who will visit you. Or you can also visit us.
If you have any query, please drop an email at care@jeweln.me or call our Help Line No. 1800 890 7080 from 10:00 AM to 10:00 PM. (Monday to Saturday)
Yes, you can. But the account must be registered in the name of the main applicant who is above 18 years of age, and the amount will be billed to the main applicant.
Yes, you will receive the confirmation via Email or SMS or WhatsApp and will be provided online access to check your payments status (paid, due, overdue, upcoming due dates etc), Moreover your invoice will be visible to you in the billing section.
You can check online status by doing the following:
Login at https://jeweln.me/login.php using email ID or mobile number used to start My Jewel Plan. Find (My Jewel Plan) at Dashboard and here you can check the details.
The first payment will be made at the time of starting of My Jewel Plan, followed by 3 date range cycles for the next payments.
i. 1 to 10 of every month
ii. 11 to 20 of every month
iii. 21 to 31 of every month
You can opt any date range cycle as per your convenience, once the cycle is opted, it cannot be changed. You must make payments within that cycle
There are multiple payment options to pay for My Jewel Plan such as online payment which includes Debit Card / Credit Card / Net Banking / UPI (Google Pay, PhonePe, Paytm etc.) / Wallets (Paytm, Mobikwik etc.).
And offline payment which includes only cash.
To pay online, you need to follow these steps:
Login at www.jeweln.me
At Dashboard, Click on (My Jewel Plan)
Then, click on (Payment Schedule)
Now you can make online payment by selecting preferred mode of payment.
If you wish to pay by cash, you can call at our Help Line No. (1800 890 7080) and schedule a visit of our authorized person from our collection team or you can also pay by visiting our location.
*Cash payment option is not available in all cities.
In case you fail to pay the amount within the due dates, the benefit of 11th month will lapse.
No, partial payments cannot be made, and you cannot change the monthly amount. You will have to pay only the amount opted at the time of starting of My Jewel plan.
Yes, through Notifications or Email or SMS or Phone Calls you may get payment reminders for My Jewel Plan.
Yes, you can.
No, you can’t club them. You must redeem them individually.
No, no account can be clubbed with another.
You can see the details in My Jewel Plan Section by logging onto your account at www.jeweln.me.
You can buy any Jewellery whether it is Diamond, Gemstone, Platinum or Gold through our website or by visiting our location. You can’t buy gold coins or loose diamonds with My Jewel Plan.
Only if you’ve nominated someone for My Jewel Plan, then he/she can redeem on your behalf by completing the required mandatory procedures.
Yes, you can redeem at any time. But the purchase value must be equivalent or more than the booked value (total plan value). If the product price is higher than the plan value, you will have to pay the balance amount. Also, you will not be eligible for the benefits. The benefits will be available only when the tenure of My Jewel plan is successfully completed.
If the tenure is completed successfully, you can avail the benefit immediately.
You can retry by clicking the Pay Button (In the payment schedule section) for the payment which failed.
If you still have any query, please drop an email at care@jeweln.me or call our Help Line No.1800 890 7080 from 10:00 AM to 10:00 PM. (Monday to Saturday).
No, there will be no impact on 11th month’s benefit due to change in gold rate. But you must pay all the 11 installment in time i.e. in your selected date range cycle.
You can use any MOP (Debit Card / Credit Card / Net banking / UPI / Cash) to pay the balance amount.
Once the amount is paid, we add the digital voucher to your account, and you have to redeem it, or you can gift it to your family member / relative / friend.
In case of cancellation, the entire amount (Paid by you + 11th month benefit) will be credited back to your Wallet account and you can use it later to buy your jewellery.
You can retry by clicking the Pay Button (In the payment schedule section) for the payment which failed.
If you still have any query, please drop an email at care@jeweln.me or call our Help Line No.1800 890 7080 from 10:00 AM to 10:00 PM. (Monday to Saturday).
We expect you to wait for 48 hours and after 48 hours if money is not reflected either in your bank account nor My Jewel Plan’s account, Kindly send us your transaction details on care@jeweln.me or call us at: 1800 890 7080 from 10:00 AM to 10:00 PM. (Monday to Saturday).
These are mandatory details:
Name, Date of Birth, Email, Contact Number, Current Address, Nominee Name, Nominee Relation, Nominee Contact Number and PAN Card details if the purchase value is more than 2 lakh.
Optional Details:
Date of Anniversary (Recommended for special offer), Alternative Contact Number, Permanent Address and Reference Details, If Any.
